WorldSki is a trading name and part of Online Travel Group Limited, with Registered Offices at 25-27 Shaftesbury Avenue, London, W1D 7EQ, United Kingdom.

Bookings and deposits

All bookings made with WorldSki whether by phone, fax email or online must be accompanied by a deposit of 25% of total cost or £110 per person, whichever the greater amount. Deposits may be paid by banker’s cheque, debit or credit card. Bookings made within 12 weeks of the departure date must be accompanied by the full payment of the holiday cost. Full payments can be made by banker’s cheque, debit card or credit card. (Please note that payment by credit card will attract a small processing charge of 2%.) Clients booking by telephone, fax or internet will be deemed to have signed the declaration on the booking form and agreed to the booking conditions. Should your booking include Scheduled Flights or flights booked with a low cost carrier, the deposit required may vary. You will be advised of the required amount at the time of booking. The person completing the booking form is responsible for all money due on the reservation. Receipt of a signed booking form or deposit or acceptance of these terms and the subsequent issuing of a holiday confirmation invoice forms a contract between WorldSki and the client. This contract is legally binding under English Law.

In the case of transactions involving the purchase of travel insurance, car hire, ski hire and lift passes, the Online Travel Group Ltd accepts the following debit and credit cards - Visa, Mastercard, Delta, Switch, Solo and JCV. Your card details will only be retained by our acquiring bank. They will process your payment and authorise your goods or services to be delivered. We also accept cheque payment by telephone on our customer services. Contact phone numbers are listed ion our contact us page. In the case of transactions involving the purchase of package holidays, all monies are taken directly by the relevant ABTA travel agent or ATOL bonded tour operator for your consumer and financial protection. Your Protection and Financial Security For your peace of mind, we are fully bonded under the International Passenger Protection Scheme to comply with the Package Travel Regulations (1992). In order to provide protection for your holiday payments, WorldSki has purchased Travel Organiser Failure Cover (TOFC) under the International Passenger Protection Scheme. This cover complies with the requirements of Regulations 16-21 of the 1992 Package Travel Regulations and enables us to insure the component parts of the holidays featured, specifically excluding any air travel booked with a third party, in the unlikely event of failure by either the supplier or the operator. All packages that include air travel are provided in association with WorldTravellers UK and The Freedom Travel Group. These holidays are fully protected by the ATOL (Air Tour Operating License) license granted by the CAA to The Freedom Travel Group. The ATOL number is ATOL 6042. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid for an advance booking. If you choose, or it is required that you book your air travel arrangements through any other air travel provider, you must ensure that you receive a separate ATOL receipt to provide you with the required consumer protection. For further information, visit the ATOL website at www.atol.org.uk.

Prices & Supplements

Please note that all prices shown in this brochure are purely for guidance purposes and to assist you in planning your holiday. Each holiday or booking is tailor made and individually priced to give you the best deal available. Actual prices will be confirmed at the time of booking, along with any supplementary charges, discounts or special offers.

Group discounts

Discounts for groups may be negotiated at the time of booking and at the discretion of WorldSki.

Child discounts

Discounts for children under 12 years of age are available on certain holidays. These are usually subject to availability. Infants under two years are usually accommodated free of charge in a cot, unless otherwise advised at the time of booking. Please ask at time of booking for more details.

Holiday Final payment

Full payment is due at least 12 weeks prior to the commencement of the holiday. This date will be advised when the booking is confirmed and an invoice raised for the balance of payment. Please note that no further reminder will be sent. If payment is not received by this date WorldSki reserve the right to treat the booking as cancelled and to levy the appropriate cancellation charges as set out below. (Please note additional terms below for lift pass and equipment hire)

Cancellation by Client

If you choose to cancel your holiday at any time after confirmation, then you must notify us in writing and all correspondence must be sent by recorded delivery. If cancellation is received in writing prior to 12 weeks before departure the holiday deposit will be forfeited. If cancellation is received in writing within 12 weeks of the departure date the following percentage cancellation charges of the total holiday price will apply. (Please note additional terms below for lift pass and equipment hire)

Holiday Cancellation Fees

12 weeks or less of departure date: 40% of total cost 8 weeks or less of departure date: 60% of total cost 6 weeks or less of departure date: 80% of total cost 4 weeks or less of departure date: 100% of total cost

Please also see Lift pass and Ski hire condition below.

Changes to booking

Any alteration to a confirmed holiday must be notified to us in writing and will incur an administration amendment fee (except for additions to the party) of £20 per person per change if the change is more than 12 weeks prior to the departure. Any change within 12 weeks of departure we reserve the right to treat this as a cancellation in which case the relevant cancellation charges will apply. This condition also applies to dishonoured cheques, debt card or credit card payments.

If we change your holiday

It is unlikely that we will have to make any changes to your holiday, as we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do so at any time. Most of these changes are minor, and we will advise you at the earliest possible date. Flight timings and carriers as advertised are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before departure. When a major change occurs (such as the alteration of your outward/return flight by more than 12 hours, changes of accommodation or reduction in the standard of accommodation) provided it does not arise from circumstances amounting to force majeure (see below), you may have the choice of either accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund.

If we cancel your holiday

We shall also be entitled at any time to cancel or to cease performance of the Contract or to change and/or curtail the holiday by reason of an event of force majeure which shall include (without limitation) war or threat of war, terrorist activity or the threat of the same, riots, civil commotion, disaster, Act of God, natural or nuclear disaster, fire, closure of ports, strikes or other industrial action and any other event outside our control.

Client responsibility

Any loss or damage caused by the client during the holiday must be paid for in full to the satisfaction of World Ski & Travel and its suppliers. Clients are responsible at all times for the safety of their personal baggage, documents and any other equipment or accessories. We reserve the right at our discretion to terminate without notice and liability, the holiday of any person whose behavior is such that it is likely to cause damage to property or any third party. Full cancellation charges will apply and we will be under no obligation whatsoever for any costs incurred. Once you book online you will receive a confirmation invoice and a voucher. You also have the option to request a hard copy of the voucher to be sent via post (this will be at a £5 supplement per product booked). Upon receipt of your voucher it is your responsibility to ensure all details are correct – if any information is incorrect please contact our Administration Department immediately.

Your voucher MUST be presented when checking into your accommodation or when redeeming against Lift passes, Ski Hire or any other product. Failure to present a correct and valid voucher may result in the relevant product not be able to be able to be collected or redeemed.

Flights/delays

The timings of air departures are estimates only. We cannot accept any liability for any delay in your transportation from or to the UK whether the cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, airline, airport authority and/or action by air traffic controllers, mechanical breakdown or industrial action. Where long flight delays result in lost holiday time, no refunds are given by hotels or suppliers. Similarly, airlines do not offer compensation for flight delays. It is in recognition of the above that the Company’s travel Insurance policy offers some monetary compensation for flight delays over 12 hours to cover lost holiday time. However, at their discretion your carrier will endeavor to reduce the inconvenience of any delay by providing meals and accommodation, as appropriate for the time of day or night (dependant on local availability), if you are delayed more than 12 hours. If you incur payments for such services in the event of a delay, the Company will not accept responsibility for payment unless we have given our prior consent.

Ferries/Trains/delays

In the case of operational disruption for any reason, World Ski & Travel will not be liable for any additional expenses occurred or any form of compensation.

Passports

All travellers within the European union are required to hold a full and valid passport. Non UK Passport holders may require entry visas, for some featured destinations and must make their own arrangements for these accordingly. We strongly recommend that you check with the relevant authorities before confirming your holiday booking with us.

Machine-readable Passports – USA Travellers

All UK travellers now require a machine-readable passport to enter the USA. For more information please go to http://www.fco.gov.uk/travel/unitedstates

Company liability

World Ski & Travel cannot accept responsibility for any loss, delay, or costs connected with adverse weather or travel conditions and the effect any of these may have on travel arrangements and accommodation.

Customer Service

In the unlikely event of any problem or complaint occurring during your holiday, please report this immediately to the local supplier and as soon as possible to WorldSki so that the matter can be resolved immediately. Any disputes or claims can only be considered if made in writing within 28 days following completion of the holiday arrangements. We will endeavor to respond to all correspondence within 28 days of receipt, following a full investigation of all the matter raised.

Travel Insurance

You must ensure that you have comprehensive travel insurance in place to help avoid any unnecessary problems and unforeseen costs whilst overseas. We are obliged to offer you adequate travel insurance at time of booking – please see relevant brochure panel for full details. If purchasing insurance with WorldSki, then the premium must be paid at the time of booking to ensure cancellation clause are effective.

Prices do not include...

Porterage of luggage at any stage Meals and/or accommodation costs incurred en route. Transfers or transport services to and from hotel. Any local gratuities, resort fees or local taxes charged by hotels locally. Any local facilities or services not detailed as ‘included’ in booking confirmation.

Star Ratings

The star rating system is guided by our own experience and the feedback we have had from previous customers, and whilst many of our ratings will match official ratings, some will be different as we have generally rated the property from an international travellers perspective.

Local Deposits & Charges

An imprint of your credit card will be required upon check in. This will be so that additional hotel amenities that you use can be charged at the end of your stay. It is in your best interests to leave the accommodation as it was found, as deductions for breakages or leaving the accommodation unclean can be made.

Check-in/Check-out Times

These usually vary from hotel to hotel. Check-in can not normally be guaranteed before 15:00 hours and check-out is usually required by 11:00 hours. Local arrangements can sometimes be made directly with the hotel and subject to local charges. However requests cannot be guaranteed.

Liftpass and Ski Hire Booking conditions

Once you book online you will receive a confirmation invoice and a voucher. You also have the option to request a hard copy of the voucher to be sent via post (this will be at a £5 supplement per product booked). Upon receipt of your voucher it is your responsibility to ensure all details are correct – if any information is incorrect please contact our Administration Department immediately.

Your voucher MUST be presented when redeeming against Lift passes and/or Ski Hire. Failure to present a correct and valid voucher may result in the relevant product not being able to be collected or redeemed. Upon presentation of the Voucher the supplier in resort will then print out the relevant Lift Pass you have purchased and/or your equipment can be collected.

If you LOSE the original voucher then e mail correspondences will NOT be sufficient to collect your Lift pass and/or Ski Hire. You MUST stipulate at the time of booking the correct collection point where alternatives exist. Bookings cannot be made 2 days prior to redemption. A charge of £20 per voucher will be made to RE ISSUE any LOST VOUCHERS. Amending any details will incur a minimum administration charge of £20 per Voucher/Booking. Any Special offers or Child prices are subject to the correct information regarding age being given at time of booking and proof of age may be required. Full WorldSki terms and conditions apply

CANCELLATIONS/REFUNDS for ski hire and liftpasses

Lift Passes and Ski Hire vouchers are NON TRANSFERABLE. Cancellations can only be accepted up to 72 hours before commencement date. A £20 per booking charge will apply to any cancellations received 72 hours prior to the redemption date. A 50% charge will apply to any cancellations received within 72 hours of the redemption date and a 100% charge will apply to any cancellations received within 24 hours of the redemption date All cancellations must be confirmed to Online Travel Group Ltd in writing (letter, fax or email)

WorldSki is a trading name and part of Online Travel Group Limited, with Registered Offices at 25-27 Shaftesbury Avenue, London, W1D 7EQ, United Kingdom.